Refund policy

Withdraw online

You can withdraw online during your withdrawal period, without logging in: use Withdraw from contract here, also at the bottom of every page. You receive a confirmation by e-mail with the content of your withdrawal and the date and time it was received. Writing to ivy@theivyveil.com works too.

Readings and ritual reports

Every reading and ritual report is personal and made for you alone, so Ivy Veil begins working on it as soon as your order comes in. By placing the order you ask Ivy Veil to start right away, and you agree that your right of withdrawal ends once your reading has been delivered. Until it is delivered you can cancel free of charge by e-mail, and you are refunded in full.

Not happy with your reading? Tell Ivy within seven days at ivy@theivyveil.com and say what fell short. Every message is read personally and put right: with a revised reading, a partial refund or a full refund, at Ivy Veil's discretion. Ivy Veil would rather lose a sale than leave you with a text that does not feel like yours.

If your reading cannot be delivered in the promised time because information is missing, Ivy writes to you and the clock pauses. If nothing is heard from you within seven days, the order is cancelled and refunded.

Jewellery

You may return jewellery within 14 days of receiving it, for any reason. Tell Ivy Veil first at ivy@theivyveil.com with your order number, then send the piece back within 14 days, unworn and in its original box, to the return address you receive by e-mail when you register the return. You pay for the return shipment; a tracked service and a photo of your proof of postage are recommended.

Ivy Veil refunds the price of the jewellery and the original standard shipping cost within 14 days after the piece is received back, or after you send proof of postage, whichever comes first. Return shipping costs and any import charges you paid are not refunded. If a piece comes back worn or damaged, the loss in value may be deducted.

Damaged or wrong item? Send a photo and your order number to ivy@theivyveil.com as soon as you can. The piece is replaced or refunded in full, and Ivy Veil pays the return shipping if the piece needs to come back. Natural stones vary in colour and pattern; a stone that differs from the photograph is not a fault, a cracked or loose stone is, and it is put right.