Shipping policy

Ivy Veil, theivyveil.com
Version 1.2, 15 September 2026

Readings and ritual reports

Nothing is shipped. Your reading arrives in your inbox, at the e-mail address on your order, readings within the hour and ritual reports the same day, during Ivy's active hours, seven days a week. Orders placed while Ivy is resting are first in line when she returns. If you ordered a reading together with jewellery, the reading arrives first, in hours; the jewellery follows by post, in days.

Jewellery

Every piece is packed by hand in the Netherlands, and shipped worldwide with PostNL. Orders usually leave within one to two working days. You receive a shipping confirmation with a track and trace link as soon as your parcel is on its way.

Jewellery is not shipped to the United Kingdom at the moment. Readings and ritual reports are available everywhere.

Shipping costs

€3.95 to every country, per order, however many pieces you order.

Costs are shown at checkout before you pay, in your currency.

Delivery times

These are indicative times after dispatch, in working days. PostNL hands parcels outside the Netherlands to its partner carriers, and customs can add days that Ivy Veil cannot see or influence.

Netherlands: 1 to 2 working days
European Union: 3 to 8 working days
Switzerland and Norway: 4 to 8 working days
United States and Canada: 6 to 12 working days
Australia, New Zealand and Asia: 8 to 14 working days
Rest of the world: 8 to 16 working days

If your parcel has not arrived within 30 days of dispatch, write to ivy@theivyveil.com. You receive a replacement or a refund; you do not have to wait for an investigation to finish.

Import duties outside the European Union

Parcels to countries outside the EU pass through customs. Your country may charge import VAT, duties or a handling fee before delivery. These are for you to pay, and Ivy Veil cannot estimate or reimburse them. The United States now charges import duties on parcels of any value, so please allow for this when ordering from there. If a parcel is refused at customs and returned, Ivy Veil refunds the price of the jewellery minus the shipping costs that were paid.

Returns

You may return jewellery within 14 days of receiving it, for any reason. Tell Ivy Veil first at ivy@theivyveil.com with your order number, or use the model form in the Terms of Service. Then send the piece back within 14 days to the return address you receive by e-mail when you register the return.

You may try the piece on as you would in a shop. Please return it unworn, in its original box, with the card. Earrings with a hygiene seal can only be returned if the seal is intact. If a piece comes back worn or damaged, the loss in value may be deducted from the refund.

You pay for the return shipment, and you choose the carrier. A tracked service and a photo of your proof of postage are recommended; if the parcel is lost on the way back, that proof is what protects you.

Ivy Veil refunds the price of the jewellery and the original standard shipping cost within 14 days after the piece is received back, or after you send proof of postage, whichever comes first. The refund goes to the payment method you used. Return shipping costs, and any import charges you paid, are not refunded.

Damaged or wrong items

Please look at your piece when it arrives. If it is damaged, or not what you ordered, send a photo and your order number to ivy@theivyveil.com as soon as you can. You receive a replacement or a full refund, and Ivy Veil pays the return shipping if the piece needs to come back. This is your legal right and it does not depend on the 14 days.

Natural stones vary in colour and pattern; a stone that differs from the photograph is not a fault, it is nature. A stone that is cracked or loose is a fault, and it is put right.

Exchanges

Ivy Veil does not exchange directly. Return the piece and place a new order; that way the piece you want does not sell out while the post is on its way.